The Business Review Journal
Vol. 5 * Number 2 * Summer 2006
The Library of Congress, Washington, DC * ISSN 1553 - 5827
Online Computer Library Center * OCLC: 920449522
National Library of Australia * NLA: 55269788
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Endless Surpluses: Japan’s Successful International Trade Policy
Dr. James W. Gabberty, Pace University, NY
Dr. Robert G. Vambery, Pace University, NY
In 1991, authors Akio Morita, chairman of Sony and Shintaro Ishihara, member of the Japanese Diet, published a book titled “A Japan That Can Say No”. This work called for the nation of Japan to take a much more self-assertive and aggressive attitude toward the rest of the world (especially the U.S.) in its diplomatic and business relations. The caustic tone of the book, with chapter titles such as “America Itself is Unfair”, “American Barbaric Act!”, and “Let’s Become a Japan that Can Say No” caused much consternation in the West. Nonetheless, before and after the publication of this book, the U.S. - Japan trade deficit was (and still is) enormous [Morita, Shintaro]. Consequently, Americans who express concern about large and persistent trade deficits are not engaged in Japan bashing, but rather may be strong supporters of free trade who are analyzing the effects of large-scale adverse economic phenomena that may need remedy [Lincoln]. In the 1950s and 1960s, the U.S. was the world's leading export powerhouse. The Marshall plan helped provide the capital needed to rebuild Europe and Japan, and fueled a tremendous demand for U.S. exports. During this period, the U.S. ran a substantial trade surplus of about one percent of gross domestic product. The U.S. also benefited initially from strong export demand in a wide range of industries, from low-tech textiles and apparel to sophisticated aircraft and machine tools. Since the 1970s the U.S. moved from a trade surplus to a deficit position, as Europe and Japan began to compete effectively with the U.S. in a range of industries. Now, China has come online as a major trade partner with the U.S. However, China has become not only a surplus trading partner with the U.S, but has been so successful at penetrating the U.S. market that it has eclipsed Japan in its trade surplus position. The notion of (now) these two countries intensely selling their exports into the U.S. market unabatedly is frightful as perpetual calls by noted economists continue to warn that this trade deficit position is simply untenable.
Impacts of Computing Capability of Hispanic Business Leaders Upon WEB Search
Strategies Utilized When Accessing Information
Dr. James L. Morrison, University of Delaware, Newark, DE
Dr. Titi Oladunjoye, Albany State University, Albany, GA
Dale Rose, Albany State University, Albany, GA
Based upon a survey of Hispanic business leaders in the U.S., it may be concluded that individual computer capability is not a significant factor when searching for information online. Within this context, it may also be concluded that Hispanic leaders with a greater degree of computing capability perceive similar information search strategies being utilized to those of lesser degree. However, computer capability is a significant factor when making decisions as the credibility of information sources located. The Internet (or the WEB) affords organizational leaders an opportunity to enhance their information-gathering capability as critical decisions are being contemplated. The Internet is reshaping the way businesspersons plan, organize, implement, and control daily operations. Of particular interest here is how the Internet is reshaping the ‘information universe’ of Hispanic business leaders as they go about collecting information as a basis for arriving at decisions. The term, Hispanic, is used as a form of classification for the immigrants and descendants of a wide range of ethnicities, races and nationalities who use Spanish as their primary language. (Wilmington News Journal, 2005) Currently, the U.S. Census Bureau (2000) estimates that there are 41.2 million Hispanics living in the United States. It is important to note that the Census Bureau counts Hispanic or Latino as an ethnicity, rather than a race. Therefore, Hispanics can be associated with any race. Hispanic (1), as defined by the U. S. Dept. of Census, is one of several terms used to categorize native and naturalized U.S. citizens, permanent residents and temporary immigrants, whose background hail either from Spain or the Spanish-speaking countries of Latin America or the original settlers of the traditionally Spanish-held Southwestern United States.
Managing Change at HP Lab: Perspectives for Innovation, Knowledge Management and Becoming a Learning Organization
Dr. Michael Albert, Professor, San Francisco State University, San Francisco, CA
The purpose of this paper is to describe a change process used at HP Lab to transform it to support knowledge management, innovation, and becoming a learning organization. A major focus of the study is to summarize and discuss key change processes and actions that helped transform HP Lab. The change process, along with actions taken, will be discussed in light of the literature on change, culture, knowledge management and the learning organization. The learning organization paradigm and the concept of knowledge management have received substantial discussion in the literature since the publication of Senge’s (1990) seminal book The Learning Organization (Argyris and Schon, 1996; Armstrong and Foley, 2003; Bierly, Kessler, and Christensen, 2000; Cohen, 1998; Davis and Botkin, 1994; Dowd, 2000; Dumaine, 1994; Ellerman, 1999; Davenport and Prusak, 1998; Drucker, 1997; Easterby-Smith and Araujo, 1999; Ellinger, Ellinger, Yang, and Howton, 2002; Garvin, 2000; Hamel and Prahalad, 1994; Holt, Love, and Li, 2000; Kim and Mauborgne, 1999; Jackson, Hitt, and DeNisi, 2003; Marquardt and Reynolds, 1994; Murray and Donegan, 2003; Nonaka, 1991; Nonaka and Takeuchi, 1995; Quinn, 1992; Senge, Kleiner, Roberts, Ross, Smith, 1994; Smith, 2000; Steward, 1997; Wang and Ahmed, 2003; Watkins and Marsick, 1993; Watkins and Marsick, 1996;; and West and Burnes, 2000). The literature stresses that organizations can create a key source of competitive advantage, embrace innovation, and improve bottom-line results by developing capabilities for knowledge management and becoming a learning organization. Now, fifteen years after the publication of The Learning Organization, the emergence of what is being referred to as the Creative Economy is calling for organizations to adapt to a new marketplace paradigm.
Cited by: 16
Strategy, Success, a Dynamic Economy and the 21st Century Manager
Dr. Robert L. Johnson, University of Phoenix, Phoenix, AZ
Having a sound strategic plan is a given now days to an organizations long term viability. Unfortunately, too many executives get overly focused on the minutia of surviving the month or quarter they forget the big picture. Sometimes, they are in a very successful business and think all is well. However, "when an industry's basis of competition shifts, competitors gain and lose relative advantage, forcing a search for new sources of differentiation" (Werther & Kerr, 1995, p. 12). The problem is, managers too often do not remain vigilant and fail to realize the environment has changed. New technology, new consumer tastes, changing demographics, or new competitors differentiating themselves capturing market share can go unnoticed until it is to late. This article discusses strategic leadership issues facing today’s 21st century manager in the dynamic technological, political, legal, social, and demographic environment. There are probably as many definitions of strategy as there are academic and business researchers attempting to study and define it. "The word 'strategy' is derived from the Greek work strategia, meaning 'generalship'" (Oliver, 2001, p. 8). Early business practices, or strategy, often copied those of the command and control structures of the military requiring little change in technique or application (Oliver, 2001). In the early days before there was a wealth of academic research and new strategic theories published by those such as Porter, Barney, and Mintzberg; Sun Tzu's The Art of War was highly sought after reading by many top business leaders. During the early days of strategic business thinking "strategy was primarily centered on winning the war by eliminating competitors" not by listening to and pleasing the customer, or improving quality or customer service (Oliver, 2001, p. 8). Today, the idea of a business or product strategy has received voluminous academic research and business acceptance. A look at some views or definitions of strategy by some current thinkers that have impacted where we are today is appropriate.
Cited by: 24
How Service Employees Can Be Treated as Internal Customers in Hospitality Industry
Dr. Demet Varoglu, Middle East Technical University, Ankara, Turkey
Dr. Zeliha Eser, Baskent University, Ankara, Turkey
In this study, we propose a problem-based model which aims at solving the dysfunctional turnover and retention problems of the hospitality industry by applying the internal marketing concept. Mainly drawn from the Organizational Behavior and Human Resource Management literature, the model has three focal points: the organization, the job and the employee. For the organization as a focal point for effectiveness, we chose the performance measurement system to serve the firm by separating the high performing employees from the low performing ones. For the job as a focal point we picked job redesign as a field promising increase in the perceived meaningfulness of work for the employees. For the third and last focal point (the employee), the concepts of interactional justice, empowerment and career management were taken into consideration. Bringing all these concepts together, we believe that a strong service culture can be established and endured as long as the executives in the industry are committed to developing their business by looking up for various ways to apply internal marketing. Services represent the majority of today’s economy, not only in developed countries but also developing countries throughout the world. In most countries, the service sector of the economy is very diverse, comprising a wide array of different industries that sell to individual customers and business customers as well as to government agencies and nonprofit organizations (Lovelock and Wright 2002). Service industries also account for most of the growth in new jobs. In addition, virtually all companies view service as critical to retaining their internal customers as well as external customers today and in the future (Braymer 1997). Providing service quality is no longer simply an option. Customers are more demanding.
Cited by: 29
Perspectives of Corporate Governance in the U.S. and Abroad
Dr. Balasundram Maniam, Sam Houston State University, Huntsville, TX
Geetha Subramaniam, Universiti Teknologi MARA, Selangor, Malaysia
Jim Johnson, Sam Houston State University, Huntsville, TX
Financial scandals have rocked the financial world both in the United States and across the globe. This paper briefly explores Enron, WorldCom and some of the other major scandals that have occurred. It uses these cases as a backdrop to a discussion of corporate governance worldwide. This paper reviews previous work and discusses the governance of exchanges, boards, internal auditing and compensation packages. A discussion debating the box checking methods of Sarbanes-Oxley versus the “comply or explain” mentality of Europe is also found in this paper. Recent scandals in the US and other major markets have brought the topic of corporate governance to the forefront. It has become a major topic for both the media and everyday conversation amongst people who never talk business. Scandals like Enron have brought previously unknown names like Ken Lay and Jeff Skilling into the mainstream media. They have brought terms previously restricted to the business world like “off balance sheet accounting”, “cooking the books” and “overstated revenues” into everyday conversation. Sherron Watkins, former Vice President of Enron, was at the heart of the Enron Scandal. She accidentally stumbled across what she considered to be a conflict of interest situation with Andy Fastow using a company he was a partner in to join a $600 million investment agreement with Enron. Upon asking some questions around the office she found out that Enron was hedging with itself, which is outright fraud. CEO Skilling retired and Ken Lay took over. Sherron sent an anonymous memo to Lay and followed up with numerous memos expecting something positive to be done. Enron decided nothing was wrong, but did “unwind” the questionable transactions. This unwinding caused a loss of $1.2 billion in shareholder equity and eventually led to bankruptcy (Watkins 2003).
Cited by: 21
Depictions of Health Care Consumer Empowerment: A Comparative Content Analysis of DTC Advertising at Two Points in Time
Dr. Amy Handlin, Monmouth University, West Long Branch, NJ
This study utilizes content analysis of DTC (direct-to-consumer) prescription drug advertising at different periods of time to explore whether these ads are contributing to physician-patient friction by increasingly encouraging health care consumer empowerment. Findings suggest that there was little explicit change in the degree or nature of the empowerment message, or in the framing of the message, between 1998-1999 and 2004-2005. However, advertising visuals appear to be evolving in such a way as to potentially transform perceptions of the doctor’s office from a sanctuary into just another commercial venue. Of many contentious points in the ongoing debate about direct-to-consumer advertising of prescription drugs, one raised with notable frequency by physicians is the alleged tendency of these ads to encourage consumers to take health care matters into their own hands. In particular, doctors worry that an increasing number of patients are demanding prescriptions for advertised drugs and/or arguing with those providers who prescribe alternatives (as examples, see Lowes 1999 and Rosenthal, Berndt et.al. 2002). However, the marketing situation is complex. While a majority of physicians believe that DTC advertising is convincing patients to insist on particular drugs, the pharmaceutical companies worry that their ads are failing to convey key information (Dickinson 2000a). Indeed, there has been a drop in the percentage of consumers who characterize DTC advertising information as “reliable” – even as they claim to have acted on this information by talking to their doctor about the advertised brand (Dickinson 2000b).
Cited by: 4
Savings Rate and Income Replacement Ratio
Dr. Ahmet Tezel, Saint Joseph’s University, Philadelphia, PA
It is widely accepted to calculate income replacement ratios for measuring how much wealth is needed at retirement and for assessing retirement readiness of individuals. In this paper, I simulate income replacement ratios using the median U.S. household incomes from 1952 to 2004. I also present a model to estimate income replacement ratios under a variety of savings rate assumptions and other relevant variables. In addition to the basic savings rate, the model allows additional savings based on the portion of the real increase in incomes. Individuals, financial planners, retirement plan sponsors, and governments use income replacement ratios as their main tool for measuring how much wealth one needs at retirement and for assessing retirement readiness. The income replacement ratio is defined as the retirement withdrawal income funded by pre-retirement wealth divided by the pre-retirement income. A 5% withdrawal rate from a pre-retirement wealth of $1 million would provide a $50,000 withdrawal income at the beginning of the retirement period. Note that this retirement withdrawal amount would change to reflect the rate of inflation during the retirement period. Assuming a pre-retirement income of $80,000, the income replacement ratio would be 62.5% ($50,000/$80,000). In this paper, I present the simulation results of potential income replacement ratios using the median U.S. household incomes from 1952 to 2004. A family investing in stocks and bonds at the national savings rate and working 35 or 30 years would retire with an average income replacement ratio of 56.6% or 40.3%. Working an additional 5 years provides about a 15 to 25 percentage increase in income replacement ratios. For individuals planning to work only 30 years, additional savings of at least 2% above the national average would be necessary to provide income replacement ratios of 50% or more.
Cited by: 3
Consumer's Perceived Value and Buying Behavior of Store Brands: An Empirical Investigation
Dr. Talha Harcar, Pennsylvania State University at Beaver, Monaca, PA
Dr. Ali Kara, Pennsylvania State University York Campus, PA
Dr. Orsay Kucukemiroglu, Pennsylvania State University, York, PA
Store brands have an important role in retail strategy due to their increasingly important strategic role for retailers. Therefore, understanding the store brand buyer behavior is a critical issue for marketers and researchers alike. This paper augments prior research by examining the factors influencing consumers’ purchase behavior of store brands. We examine the decision to purchase a store brand using a conceptual model which incorporates a number of variables that are hypothesized to influence store brand purchase decision. Using a sample of 782 shoppers, we have analyzed the relationships assumed in the conceptual model used. Results confirm the relationships between store brand purchase and value consciousness, previous experience, and consumer perceptions. Managerial and academic implications of the study are discussed. Intensive competition, fast technological innovations in the retail industry has had a considerable impact on the management of the retail industry in developing and executing new competitive marketing strategies. One of the most commonly implemented marketing strategies of retailers has been the introduction of their own retail (private label or store) brands. "Store brands" or "private label" refer to merchandise that carry wholesaler's or retailer's own brand name or a brand name created exclusively for that particular wholesaler or retailer. For example, Great Value is a store brand exclusively offered by Wal Mart stores and Hi-Top is a store brand exclusively sold by Minyard /Sack-n-Save grocery stores. Brands such as Tide, Whisk, Frito Lay are examples of national brands. In this study, store brand products are defined as the “…products owned and branded by the organizations whose primary objective is distribution rather than production (Schutte 1969).
Cited by: 86
The Importance of Strategic Roles as Determinants of Export Performance in European Subsidiaries
Joao Pedro Almeida Couto, University of Azores
Maria Teresa Borges Tiago, University of Azores
Jose Cabral Vieira, University of Azores
In order to evaluate the export performance of subsidiaries of multinational companies a study is conducted on MNCs operating in Europe. This research uses a sample of 171 companies in five countries to analyze the level of exports as a percentage of total sales, using a grouped data regression model. The results show that export performance is positively related to effective relationship and initiative capabilities and negatively related to specific strategic roles. Furthermore, we find evidence for an inverted U-shaped pattern between export performance and subsidiary age. In recent decades, the global context in which firms develop and implement business strategies has changed considerably. The globalisation process has evolved into a more regionalized approach and more country-specific adaptation of significant variables than had previously been foreseen. In such an environment, multinational companies (MNCs) may increase the transfer of activities to foreign subsidiaries. The benefits of decentralized initiatives have been mentioned by several authors such as Pearce (1997), Birkinshaw (2000), Holm and Pederson (2000) and Birkinshaw and Hood (1997, 1998a, 1998b). This transfer of global marketing activities and in particular, export activity, are a central concept of the present paper. The relationship between global marketing strategy and export intensity in subsidiaries has been well studied and a review of export marketing fields identifies several streams of research. However, previous studies focus particularly on multinational companies’ export, while neglecting the role of the subsidiaries. The purpose of this paper is to address these issues and to examine the effects described in the literature relative to export performance, in addition to analyzing the importance the strategic role definition of subsidiaries when combined with other determinants. The paper is organized as follows: The next section sets out the theoretical framework of subsidiaries and export performance; Section 3 describes the study propositions;
Development of K-economy in the GCC Countries: A Comparative Study on the GCC Countries and Asian NICS
Dr. Amzad Hossain, Ajman University of Science & Technology, Ajman, UAE
The smooth growth of the variables of k-economy is the perquisite in building a k-economy. This paper is an attempt to analyze the variables of k-economy in the GCC countries and Asian NICs. To find the status of development of such variables of k-economy, both descriptive and comparative analysis is used. While comparing the socio-economic variables of k-economy, Asian NICs are performing better than GCC countries. The GCC countries also are spending very limited amounts for the improvement of socio-economic variables of k-economy even if they have higher per capita income. The growth of the economic variables of k-economy of Asian NICs is more progressive compared to GCC countries. Such economic variables are measured by long-term improvement in the share of GDP by sector, inflation rates, unemployment rates, and manufactured and high-technology exports. The study finds that Asian NICs are adapting and diffusing new technology more rapidly compared to GCC countries as measured by ICT variables. These ICT variables include telephone line users, cellular subscribers, number of Internet hosts, Internet users and PC users. To adapt with the new technology is not only influenced by higher per capita income, it is also influenced by the society’s capability to attain, and the application of existing knowledge in daily activities. Thus, the policies and strategies related to knowledge development in GCC countries should be formulated taking into consideration society’s ability to absorb, understand and elucidate knowledge to their local context. Knowledge is one of the important primary resources at the current information age. The application of knowledge in the production and consumption process brings efficient usage of all the factors of production and products or services as well.
Cited by: 2
New Institutional Economy and Innovation Barriers: A Microeconometric Evidence
Dr. Dilek Demirbas, Northumbria University, UK
This paper identifies some important specific external barriers to the innovation decisions of Small Medium-Sized Enterprises (here after SME). As SMEs play a particularly important role, because of their number and because of the large share of the workforce involved, the existence of innovative and internationally competitive SMEs will be a critical condition for Turkey’s future growth and prosperity. However, despite the recognition, some crucial external barriers to innovation prevent SMEs from developing and contributing sufficiently. An analysis of 185 SME owners reveals that both formal barriers (instability on tax policies, business legislation, lack of property rights) and informal barriers (corruption, informal economic activities) form the most significant barriers for SMEs to innovate, as well as environmental barriers (low investments, lack of finance) and skill barriers (inability to grow into new markets, management problems, human capital issues). A Logit regression model was used to explain the probability of SME owner’s being affected by both formal and informal barriers. We believe that our results might be considered by policy makers to help achieve better and sustained innovation performance in the near future in Turkey. Over the last fifteen years, some technological and structural changes have made it easier for SMEs to participate in the international economy. Advances in ICT (information and Communication Technology), and other forms of telecommunication, have been a major factor in facilitating information flows and expanding the market potential of smaller firms on a global scale. Governments have been making efforts to reduce barriers to international business activity, at the global and especially at the regional level to improve innovation activities for SMEs in order to improve the international competitiveness of SMEs.
Cited by: 10
Tax Competition and Tax Burden in EU Countries
Dr. Kaie Kerem, Tallinn University of Technology, Tallinn, Estonia
Dr. Tiia Püss, Tallinn University of Technology, Tallinn, Estonia
Mare Viies, Tallinn University of Technology, Tallinn, Estonia
One objective of the EU is to create a single economic space. The achievement of this objective is attempted with the help of economic policy. Important components of this are single monetary policy conducted by the European Central Bank and sustainable fiscal policy conducted by the Member States satisfying the criteria of nominal convergence. Economic globalization in the recent decades, tightening of the transnational economic relations and increasing impact of internationalization on national developments have led to deepening of the convergence process, on the one hand, and increasing competition between the States, on the other. Tax burden has a notable influence on international competitiveness of the countries. High taxes suppress development of enterprises by reducing profits and increasing labor costs. At the same time, national tax revenues enable to increase investment in human capital, in research and development, through this also increasing international competitiveness of the country. In order for the single economic policy to yield positive results, the implementing economies must be close by the economic development level and work in a similar economic space. This article seeks to analyze changes in the tax burdens in EU-15 and EU-10 countries and to test for the tax competition using convergence analysis. We have used the harmonized data of tax burdens collected by OECD, Eurostat and European Commission. Data on taxes in EU-15 are available since 1980 and on EU-10 since 1995. The effect of changes in taxation is very difficult to assess for several reasons, all related to the non-experimental nature of empirical economic analysis. Some questions, such as the effects of tax reform on the long-run growth rate, simply cannot be answered in the short run.
International Human Resource Management Can Be Achieved Through Cultural Studies and Relevant Training
Dr. H. W. Lee, National Chiayi University, Taiwan
Culture refers to a society and its way of life. It is defined as a set of values and beliefs, or a cluster of learned behaviors that we share with others in a particular society, giving us a sense of belongingness and identity. Because of this, cultural understanding is becoming even more important because of the call to interact with many individuals from other countries and other cultures. This study answered several in-depth questions regarding the topic and allowed the researcher to venture into in-depth interpretation of qualitative results. Furthermore, this research provided information on the relationship of organizational harmony to the use of cross-cultural studies and relevant training as an intervention for cultural issues. It is the aim of this study to prove the efficacy of the above claim and to encourage further globalization in business transactions through cross-cultural studies and relevant training. According to John H. Bodley (1999), culture refers to a society and its way of life. It is defined as a set of values and beliefs, or a cluster of learned behaviors that we share with others in a particular society, giving us a sense of belongingness and identity. It is predictable in form and content, uniform and similar across a particular human society that shapes behavior and cognition of individuals from generation to generation. Culture also includes a host of other disciplines such as history, language, behavior, mentality, symbolism, norms and values.
Cited by: 7
Comparing Equity Valuation Models with Forecasting Capability: A Case of Taiwan’s Tourism Industry
Nan-Juen Tseng, Chung Hua University, Hsinchu, Taiwan, R.O.C
Dr. Yao-Hsien Lee, Chung Hua University, Hsinchu, Taiwan, R.O.C
This paper makes use of various valuation models to evaluate the intrinsic value of companies in Taiwan’s tourism industry. The results indicate that the Edwards-Bell-Ohlson (EBO) model is the best model available for valuation in terms of forecasting capability. Due to a significant growth in the national income in the last two decades, there have been rapidly increasing demands for recreation and tourism services in Taiwan. Taiwanese people have become more concerned about how to spend their leisure time efficiently than in the past. As a result, tourism activities have become an important life-style for people in this country. Tables 1 and 2 indicate that Taiwan’s tourism industry has a large market size and tourists are very willing to spend their money to obtain tourism services in order to increase the level of their quality of life. This leads to the fact that tourism-related industries are regarded as promising new industries and valuable investment opportunities for investors in Taiwan. It is noteworthy that Stephen (2004) describes the tourism industry as having the following industrial characteristics: (1) complexity: the undertakings of tourism agents are involved in a diverse range of businesses and institutions. They may operate by themselves or cooperate with each other to promote the tourism business in order to form a service network for tourists; (2) public welfare: the purpose of running a tourism business is not solely for economic incentives, but also for educating the citizenry, providing pleasure to the tourist, presenting appropriate life-styles, releasing pressure, and so on; (3) generality: any region with attractive natural resources can be developed as tourism destination.
Cited by: 3
Competitive Capability Evaluation for Middle and Small Enterprises in Regional Industries
H. Y. Cheng, Science & Tech. Information Institute of Kunming
D. M. Zhang, Science & Tech. Information Institute of Kunming
M. Ye, Kunming Science & Tech. Bureau
J. Xia, Kunming Science & Tech. Bureau
The middle and small enterprises of regional industry (MSERI) are very important composition of the regional economical development in China. In this paper, we use the analytical hierarchy process (AHP) and vague comprehensive judgment to evaluate the competitive capability of MSERI. First, by way of identifying the developmental relationships and setting up the index system of MSERI, we used Delphi investigation and three-decision problem solving to obtain the rates of indexes of various tiers in the MSERI system. Then we used the vague comprehensive judgment to evaluate competitive capability. Finally, we obtained the evaluation result of competitive capability of MSERI and discussed the relevant problems for the evaluation. The middle and small enterprise (MSE) is a group of enterprises (often private units) that are in the same industry with limited capital and production ability, but occupying a very important position in regional economical development processes in China. It plays roles for cooperation between city and county, to develop local economic progress and to steady the society. The MSE grows stronger with the development of the Chinese economy in regional economic development, especially for the county economy. It is understood that China’s economics cannot develop without the development of the MSE. In this paper, the MSE is the element that provides independent production, sales, and service to the customers. Here we don’t exclude the effect of middle and large enterprises in regional economic development. Due to the differences of geographical position, culture background, science and technology development, natural conditions and resources, regional economic development exhibits unbalanced characteristics in China. The industry of a regional MSE also displays a close relationship with its geographical position and its resources. From a view of the whole, the regional economic structure may be the same in form; however, the development of the MSE shows its characteristics regionally and has a possibility to turn into competitive advantage.
Cited by: 3
Identifying Organizational Capabilities As Predictors of Growth and Business Performance
Dr. Cemal Zehir, Gebze Institute of Technology, Turkey
A. Zafer Acar, Gebze Institute of Technology, Turkey
Dr. Haluk Tanrýverdi, Sakarya University,Turkey
The firms need organizational capabilities which they have or which they will need to develop in order to overcome the competition they face today and in the future. These capabilities are the collective skills, abilities, and expertise of an organization. This paper examines the implications of organizational capabilities on growth and business performance. On this study, a research model and hypotheses have been developed. This research model has been constructed among eight dimensions of organizational capabilities and dependent variables included growth and business performance factors. Data collected from 456 owners and senior managers of 121 firms have been analyzed to test the hypothesis using regression analysis. As a result of this study, it is found out that increasing of the level on organizational capabilities has significantly positive effects on growth and business performance. The fundamental question in the field of strategic management is how firms achieve and sustain competitive advantage (Teece et al., 1997). Organizational capabilities have vital consequences on business performance to acquire sustainable competitive advantage. Therefore, the overall problem of this study is; how do firms acquire organizational capabilities needed for sustainable competitive advantage and what are the impacts of organizational capabilities on business performance? Competitiveness has become an axiom, a fundamental belief and goal that drive executive behavior (Ulrich, 1993). Increasingly, executives are discovering that competitiveness is derived from within the organization, from how the organization manages its people and processes (Ulrich & Lake, 1991). In order to compete successfully in an industry, managers in organizations need to learn about emerging best practices and implement them in their units. An essential part of this process is the development of organizational capabilities by its managers.
Cited by: 72
The Relationships Between Family and Career-related Factors and Organizational Commitment: A Malaysian Case
Dr. Razali bin Mat Zin, King Fahd University of Petroleum and Minerals, Saudi Arabia
Organizational commitment of employees has been found to be a function of other personal and organizational variables. The sustained interest in organizational commitment stems, in part, from the recognition of the limitations of technological innovations in creating and sustaining competitive advantage. For this reason, many organizations are seriously considering to undergo a paradigm shift from the control-mode model to a commitment-mode model in managing their employees. The data of this study were collected from employees who are holding managerial positions in selected public and private organizations in Malaysia. The analyses indicated that the career-related variables are most significantly related to organizational commitment. Relationship between family variables to organizational commitment received some support, though the findings revealed that it made the least contribution to the explained variance in organizational commitment. Over the past two decades the relationship between family and career related variables receive considerable attention from industrial and organizational psychologists, management scientists, and sociologists. Much of the interest in analyzing the relationships between these variables stems from the concern for the behavioral consequences that are hypothesized to result from those hypothetical relationships. Among other topics, organizational commitment have been argued to be related to productivity, attendance at work, turnover, retirement, participation, labor militancy, sympathy for unions and psychological withdrawal from work.
Cited by: 21
Exploring Technologic Characters of Finance Group in Business Methods: Using Patent
Content Analysis and Citation Network
Shu-Min Chang, Nan Kai Institute of Technology and National Yunlin University of Science Technology, Taiwan
Dr. Shann-Bin Chang, Ling Tung University, Taiwan
With the Internet now widespread, there are huge impacts to business operations. Many new business methods based on Internet technology have become critical to the success of enterprises. Additionally, a Business Method Patent White Paper was announced by the USPTO in 2000, most companies in the relevant industry of Internet want to develop a patent strategy based on their core competencies in order to establish competitive advantages. Finance technology is one kind of business methods technology that is important as an enabler of electronic commerce, and is often combined with security, e-shopping, and other technologies. However, the boundary for industries is confusing in the Internet era, business methods technologies across many industries including hardware, software, telecomm, finance, logistic, retailing… etc. Therefore, which firms owned the advanced finance technology was not easy to find. This study was concerned with the development of finance technology. We selected the finance group based on the study of Chang et al. (2005), and tried to analyze the technologic content and citation network of patents in this group. The conclusions of this study are three: 1. we can use patent content analysis and citation network studies to understand the technologic details of the finance group. 2. The major technologies of the finance group are concerned with payment, sales and trade security. 3. The leader firm of the finance group is Citibank; the followers are Open Market and Walker Digital, both of whom followed Citibank quite closely, while and remaining firms are lagging behind. Technologic positioning and grouping are important studies before firms make technologic strategic decisions. .
Cited by: 6
The Role of External Debt, Total Trade and Labour Force in Economic Growth: The Case of Nepal
Ramesh Paudel, University of Wollongong and Lecturer, Pacific College of Technology, Sydney, Australia
Dr. Min B. Shrestha, Nepal Rastra Bank, Kathmandu, Nepal
External debt, total trade and labour force are known as the major contributors to the economy of a nation. This study examines the role of these three variables in the economic growth in Nepal employing co integration test. The results show that total trade is associated positively with the economic growth but there is no significant relationship between external debt and the economic growth. It can be inferred from these results that the external debt has not been utilized properly so as to make it a contributor to economic growth in Nepal. The results do not support the general assertion that the labour force contributes to the economic growth positively. Economic growth is a fundamental issue in the global economy. This issue is more crucial for the least developed countries, where poverty is widespread. There are various factors affecting the economic growth of a country among which external debt, total trade and labour force are considered to be more crucial for developing countries. As capital is an important factor of production, the capital coming in the form of external debt can play a vital role in increasing the national output. However, excess use of such capital may have negative impact. Labour force is another key determinant of economic growth, which requires an efficient management for it to make positive impact in the economy. Similarly, the external trade is viewed as increasing the performance of an economy, but the import-dominated trade may affect the balance of payments situation adversely. Thus, although these three variables, viz.
Cited by: 14
Credit Rating of Corporate Debentures in India
Dr. Sudha Vepa, Pendekanti Institute of Management, Hyderabad, India
The initiation of liberalization in India led to a huge capital need. One of the means used for financing the needs of the private corporate sector is the Debenture. Credit rating is compulsory in all countries where corporates have the freedom to borrow directly from the public. The concept of credit rating was introduced in India in 1987, for the purpose of rating debt obligations of companies. The service, used by a large number of companies in the private sector while making public issues in the past, is, in recent times being sparingly used. The study is an attempt to investigate and analyse the reasons for the same. The major findings of the study are: Corporate debenture issues made by the private sector, closely associated with the happenings in the capital market have been replaced by private placements. As a result, there is a reduced demand for credit rating. But an important aspect noticed is that over the years, credit rating of debentures introduced primarily as a regulatory requirement is now happening as a result of investor demand. The initiation of liberalization in India led to a huge capital need. Initiatives were taken to reduce the dependency of private enterprises on public sector (banks) for financing and to depend more on internal resources and capital markets for their financing needs. An instrument frequently used by the private corporate sector to meet its financing need is the Debenture. The Debenture is an instrument of medium/long term financing which provides the investor a fixed return during its tenure and repayment of the Principal at maturity. Credit Rating of public issues of debentures is mandatory in India. Credit rating is the index assigned by rating agencies as a measure of creditworthiness and default probability of a company regarding its debt obligations.
Cited by: 4
Trading Breakout Rules: Evidence from South Korea
Massoud Metghalchi, Ph.D., University of Houston-Victoria
Xavier Garza-Gomez, Ph.D., University of Houston-Victoria
Chien Chen, Ph.D., University of Houston-Victoria
This paper tests trading breakout rules for the South Korean stock market. Our results indicate that trading breakout rules do indeed have predictive power and could discern recurring-price patterns for profitable trading. Moreover, our results support the hypothesis that technical trading rules can outperform the buy-and-hold strategy. Fama (1970) defined an efficient financial market as one in which security prices always fully reflect the available information; any new information will be quickly and instantaneously reflected in prices. Furthermore, since news on any company, by definition, is unpredictable (arrives randomly), price changes will be unpredictable or follow a random walk. Fama made a distinction between three forms of Efficient Market Hypothesis (EMH): (a) the weak form, (b) the semi-strong form, and (c) the strong form. Advocates of the weak-form market efficiency hypothesized that investors could not drive profits above a buy-and-hold strategy using any trading rule that depended solely on past market information such as price or volume, implying that technical trading rules are useless. After more than three decades of research and literally thousands of journal articles, financial economists and practitioners have not yet reached a consensus whether technical trading rules can discern recurring-price patterns for profitable trading. The overwhelming majority of financial economists support the “weak-form” efficient market hypothesis. This is because much of earlier research supported the random walk hypothesis. While the semi-strong form of EMH has formed the basis for most empirical research, the following studies have long supported the weak-form market efficiency: Larson (1960), Osborne (1962), Alexander (1964), Granger and Morgenstern (1963), Mandelbrot (1963), Fama (1965), Fama and Blume (1966), Van Horn and Parker (1967), Jensen and Benington (1970).
Cited by: 2
Co-opetition and Strategic Business Alliances in Telecommunications: The Cases of BT,
Deutsche Telekom and Telefónica de España
Dr. Raymond Cairo, London School of Economics, United Kingdom
As a relatively new phenomenon compared to other ways of executing an international strategy, Strategic Business Alliances (SBAs) lack the theoretical support that most of their longer-established counterparts enjoy. Yet, the widespread use of SBAs in a large number of manufacturing and service sectors necessitates the development of a theoretical foundation. This paper’s contribution lies in the assessment of the suitability of an established theory in strategic management literature. Nalebuff and Brandenburger’s game theoretical “Co-opetition” has found wide acclaim as a theory that allows for applicability of game theory to strategic issues of business. Whilst the authors had a much wider focus than the specialized subject of SBAs in mind when they developed their theory, we argue that Co-opetition can be an extremely suitable theory to assess deciding developments with regard to a specific phenomenon as SBAs. Thereto, our empirical analysis of deciding developments within major alliances of three European telecommunication operators will be presented. The developments will then serve as input to our assessment of Co-opetition’s suitability as a theory in relation to SBAs. Applying Co-opetition’s PARTS framework allows us to evaluate our empirical input and determine Co-opetition’s applicability as far as our cases concerns. That evaluation reveals that the theory can contribute in a practical way which is beneficial to corporate management involved in alliances. The occurrence of these contributions warrants our conclusion on Co-opetition’s suitability with regard to SBAs in the telecommunication sector. It also prompts us to propose further testing of the theory in order to include different types of alliances.
Cited by: 30
Outsourcing Operations: A Case of One Machine Tool Manufacturer and its Subcontractor in Taiwan
Nelson N. H. Liao, Chaoyang University of Technology, Taiwan
Tsui Chih Wu, Shih Chien University, Taiwan
The present study samples all employees of a leading machine tool manufacturer and its outsourcing in-plant subcontractor in Taiwan to examine the intricate relation of leadership, teamwork, management control systems and the levels of their influences on product quality and service quality and additionally, which benefits can be created from this subcontracting partnership operation that will benefit both the firm and its subcontractor. The major findings of the study were as follows: (1) Each paired dimensions for leadership, teamwork, management control systems, product quality, and service quality were highly and significantly correlated to each other; (2) The degrees of agreement between the employees of its subcontractor on the dimensions of leadership, teamwork, and management control systems were higher than, and significantly different from, those of the employees of the manufacturer; (3) The highest explanatory power for product quality for the manufacturer was management control systems, but for its subcontractor the highest was leadership; (4) The highest explanatory power for service quality was management control systems both for the manufacturer and its subcontractor; (5) Outsourcing the assembling task to its subcontractor proved to be a significant way for the manufacturer to achieve its competitive advantage and managerial flexibility in the marketplace. Managing employees has become more and more challenging due to the increasing awareness of liberalization and democratization in Taiwan. Therefore, to reduce running costs and managerial headaches, many firms have switched the burden of managing employees to their outsourcing subcontractors (Polivka and Nardone, 1989).
Cited by: 6
Corporate Boards, Ownership and Agency Costs: Evidence from Australia
Thanh Truong, RMIT University, Australia
This study examines the impact of board characteristics and corporate ownership on agency conflicts between managers and shareholders using a sample of top 500 Australian listed firms. Unlike previous studies such as Ang, Li and Cole (1999), Sigh and Davidson (2003), this study assumes that board characteristics are endogenously determined. Our findings are consistent with Singh and Davidson (2003). Overall results provide some insights into the changes recently emerged in the corporate governance environment in Australia. Boards of directors exist, independently from management, to ensure that the firm’s managers do not pursue their own interest at the expenses of other stakeholders (Fama 1980; Fama and Jensen 1983; Jensen 1986). This gives the base for policy reformers to formulate corporate governance principles and/or recommendations that have been adopted around the world. For instance Australian Stock Exchange (ASX) Corporate Governance Council released the Principles of Good Corporate Governance and Best Practice Recommendation in March 2003, and in the document, a more “independent and responsible” board is highlighted. Much has been written in media regarding their likely consequences of the implementation for listed firms since the document came in effect in 2004. Some argue that this is just a box-ticking exercise, others believe that Australian firms already have the board superior to most other major countries; the US and UK (Buffini 2003). This provides a good setting for analysis of the likely benefits and costs if a firm choose to comply with the guidelines. This study revisits this line of literature by investigating the effectiveness of the board of directors in mitigating agency conflicts between managers and other stakeholders. A number of studies have suggested that the board varies with both firms specific factors and the institutional environment in which firms operate (Hermalin and Weisbach 2003).
Cited by: 31
Economic Freedom and Inflation Performance: Cross Country Evidence
Dr. Fahim Al-Marhubi, Sultan Qaboos University, Sultanate of Oman
Although the role of economic freedom on investment and economic growth has received considerable attention, its effects on inflation are less well known. The purpose of this paper is to bridge this gap in the literature by analyzing empirically the effect of economic freedom on inflation performance. The results indicate that countries that are freer economically have lower inflation rates, suggesting that the institution of economic freedom is a significant complementary pillar to formal institutions for monetary restraint. Over the past three decades, a distinguished body of empirical literature on the political economy of inflation has emerged offering insights into the deep underlying causes of cross-country differences in inflation outcomes (Alesina et al., 1997; Romer and Romer, 1997; Kirchner, 2001). Instead of focusing on the specifics of policy, as is characteristic of much of traditional theories of inflation, the political economy approach places particular emphasis on the underlying institutions and political economy processes that shape these policy choices - and ultimately determine inflation outcomes. Notable among these institutions are central bank independence, exchange rate regimes, collective bargaining arrangements, and the degree of political instability and social polarization, among others. Surprisingly, the relationship between inflation performance and economic freedom, a critical component of a country’s institutional framework, has not been adequately analyzed as perhaps it should be in view of the empirical evidence that has accumulated supporting the desirable influence of economic freedom on other yardsticks of economic performance (Berggren, 2003). The purpose of this paper is to bridge this gap in the literature by analyzing empirically the effect of economic freedom on inflation performance using a large sample of countries, both developed and developing, in the decades spanning 1970-2000. Understanding the determinants of inflation performance and its link with economic freedom is important for several reasons. First, concern over inflation arises because it is economically and socially costly (Fischer 1986).
Financial Market Reactions to Monetary Policy and Open Market Operations: The Australian Case
Xinsheng Lu, Monash University, Clayton Campus, Vic., Australia
Yaomin Wu, Monash University, Clayton Campus, Vic., Australia
This paper investigate the reactions of asset prices and return volatility in broader financial markets to Australian monetary policy announcements and the Reserve Bank’s Open Market Operations (OMOs) with an extended GARCH (1, 1) model. The effects of monetary policy and the open market operations are tested in an integrated model that incorporates announcement effect of the official interest rate target. The empirical results indicate that the Bank’s open market operations have significant contemporaneous impacts on the short-end interest rate spot and futures markets. Significant lagged impacts of OMOs are found for all six spot and futures markets considered in this study. Financial futures markets tend to have stronger reactions to the central bank’s policy stance and domestic market operations. In this paper, we investigate the impact of Open Market Operations (OMOs) conducted by Reserve Bank of Australia (RBA) on interest rate and foreign exchange markets. We examine the influence of the Reserve Bank’s domestic market operations on asset returns volatility through an extended GARCH (1, 1) model. The effects of the Reserve Bank’s open market operations are examined in a model that incorporates announcement effect of the official cash interest rate target. The investigation deals with six markets: 90-day Bank Acceptable Bill (BAB) spot and futures markets, 3–year bond spot and futures markets and the AUD/USD spot and futures markets. The RBA manages the economy and influences financial markets by manipulating the short-term interest rate, or the overnight cash rate in Australian money market. The Reserve Bank has the ability to influence the availability and the ‘price’ of the short-term cash fund supply in the money market, and hence has the power to maintain or change the cash rate whenever necessary. The Central Bank’s policy objectives are realized mainly through its daily OMOs.
The Corporation Tax applied in the Member States of the European Union: The Case of Spain
Dr. Maria Luisa Fernandez de Soto Blass, San Pablo-CEU University, Madrid, Spain
Unlike indirect taxes, the EC Treaty does not specifically call for direct taxes, income and corporate taxes, to be harmonised. However, article 94 of the EC Treaty provides for approximation of such laws, regulations or administrative provisions of the Member States as directly affect the establishment or functioning of the common market. In any event, national tax rules must respect the fundamental freedoms provided for the EC Treaty. The following text summarises a consolidation of existing directives in this field. The present paper introduces new figures and formulas never seen before at book of taxes, analyses the concept of the corporation tax., makes a brief approach to the history of the tax in the European Union, studies the elements of this tax in Spain as the beneficiary, taxable person, territoriality, basis of assessment, exemptions, explains the basic mechanism of the tax, deductions, the taxable base, the tax rates, collections and examples. This paper is the result of three researches that the author is carrying out at The Institute for Fiscal Studies, Ministry of Economy and Finance, Spain, University of San Pablo-CEU, Madrid, Spain, from 2003 to 2006, and at University of Leeds, United Kingdom, from 1st July to 1st September of 2004, 2005 and 2006 that is going to continue at the same time and place.
Manufacturing Innovations: Case of Croatia
Jasna Prester, University of Zagreb, Croatia
Najla Podrug, University of Zagreb, Croatia
In cooperation with Frauenhofer Institute, Graduate School of Economics and Business Zagreb and Faculty of Electrical Engineering, Mechanical Engineering and Naval Architecture (University of Split) conducted a survey with aim of collecting in-depth information about the innovativeness of Croatian manufacturing companies. The research is part of a broader project on European level and survey targets are discontinuous piece manufacturing companies with 20 or more employees. The paper analyses the main domains where innovations in Croatian companies take place. Since the minority of Croatian companies have the privilege to finance innovation through self investment, authors identify locations in which Croatian government should intervene with incentive loans in order to enable innovation and help Croatian companies to compete on equal level in EU. The aim is to identify gaps between innovation practices in Croatian companies to those prescribed by theory. Which modernization efforts have been done is examined as well as the changes in product specifications within last two years. The results for Croatian manufacturing companies are compared with the latest prescribed technology in field of “operations management” and other comparative studies. Furthermore, the paper analyses increase in financial performance as a result of investing in modernization and innovation. The side effects of modernization, for example the decrease in employment, are also investigated. Based on survey results, prescriptions are provided for manufacturing innovations in Croatia.
When Does Corporate Governance Add Value?
Hsiu-I Ting, National Kaohsiung First University of Science and Technology, Taiwan (R.O.C.)
This paper examined when corporate governance added firm’s value. Using sample of TSE-listed companies from 1992 to 2002, this paper endorsed the positive effect of corporate governance on firm performance. Different from the previous studies, this paper concluded that the corporate governance effect performed better under poor economic conditions, higher agency costs, and complicated firm structure. Furthermore, corporate governance mechanism could work effectively when the executives realize the importance of the corporate governance. Recent research shed light on the importance of corporate governance in emerging markets. La Porta, Lopez-de-Silanes, Shleifer, and Vishny (1998 and 2000) demonstrated that, across countries, corporate governance is an important factor in financial market development and firm value. There are good reasons to think that the effectiveness of corporate governance might be different based on different situations. First, economic cycle could be an important factor that contributes to the effectiveness of corporate governance. Several studies examined a link between corporate governance and firm value during East Asian financial crisis of 1997-1998. Mitton (2002) indicated that stronger corporate governance was especially important during extreme economic distress. Lemmon and Lins (2003) also adopted a sample during the East Asian financial crisis. The authors showed that cumulative stock returns of firms in which managers and their families separate their control and cash flow rights through pyramid ownership structures are lower by 12 percentage points compared to those of other firms.
Cited by: 22
Compensation Management in Croatian Enterprises: An Empirical Study
Lovorka Galetic, Ph.D., University of Zagreb, Croatia
Ivana Nacinovic, University of Zagreb, Croatia
Compensation management is an important factor for attaining higher labor effectiveness, thus also improving competitive abilities of an enterprise. To determine the state of compensation management in Croatia we conducted at the end of 2004 an extensive research in 63 Croatian enterprises. The results of the research have been analyzed with the purpose to determine whether salary represents an important motive for higher work engagement, to see whether Croatian enterprises develop compensation strategy and adequately formulate compensation system and to determine objectives that enterprises want to achieve with the compensation system. Do Croatian enterprises use more fixed or incentive salaries and do they apply group incentive plans such as profit sharing, gain sharing, stock options, ESOP etc.? As well, we examined if performance appraisal is used in Croatian enterprises and does the compensation strategy in Croatian enterprises bring to creation of the competitive advantage? All results have been analyzed from the aspect of the small, medium and large enterprises with the purpose to support the main hypothesis of this paper that “large enterprises have implemented a more developed, complex and elaborated compensation system than small and medium ones”. Croatian economy faced significant changes in the last 15 years – transition from central planned to market economy along with separation from former Yugoslavia and creation of a separate state. Nevertheless, in the beginning of 1990’s Croatian enterprises were at a high level of economic development for that time with long tradition and present at developed international markets. Unfortunately, the war that occurred in Croatia (1990-1995) and poorly performed privatization starting from 1996 caused huge drawbacks for Croatian enterprises.
Cited by: 8
Procedural and Distributive Justice: Differential Effects on Employees’ Work Outcomes
Dr. Sarminah Samad, Universiti Teknologi Mara, Malaysia
This paper presents the findings of a study, which examined the differential effects of procedural and distributive justice on employees’ work outcomes (organizational commitment and job satisfaction). The sample consisted of 500 manufacturing employees in the electronic and electrical manufacturing industries in Malaysia. The results hypothesized that procedural and distributive justice perceptions were positively related to organizational commitment and job satisfaction. Both procedural justice and distributive justice made significant effect on employees’ organizational commitment and job satisfaction. The results revealed that distributive justice had more effects on both job satisfaction and organizational commitment than procedural justice. Findings and implications for managerial practices in the study were discussed and put forward. Through the past several decades of empirical research in organizational behavior and other related fields, a great deal of literature has documented the antecedents of employees’ work outcomes mainly job satisfaction and organizational commitment in work organization. Expanding on these studies numerous empirical studies in literature reviews have shown many different variables that affect employees’ work outcomes. This study narrowed these variables down to organizational justice focusing on procedural justice and distributive justice factors. The rational of this study was due to most of the previous research on employee’s work outcomes and organizational justice, has been carried out among managerial and professional level of employees. Little is known about the effects of procedural justice and distributive justice on employee’s work outcomes in terms job satisfaction and organizational commitment particularly among lower level of employees in electrical and electronic manufacturing industries in Malaysia.
Cited by: 59
Impact of Exchange Rate on Foreign Private Investment in Nigeria
Salami O. Adeleke, Ph.D., Adekunle Ajasin University, Akungba Akoko
Olayinka A. Esuola, Adekunle Ajasin University, Akungba Akoko
Nigeria in the last few years has been clamoring for Foreign Investment in the country. This believed to be a facilitator to economic growth and development, which is believed to lead to industrialization of the economy in the long run. Foreign Investment is known to play an important role in the future as a source of capital, managerial expertise and technology for both the developing economies and economies in transition. Foreign Investment performance is based on certain factors that determine its flow. This study is focused at seeing the relevance of Exchange Rates on Foreign Private Investment In Nigeria. Augumented Dickey - Fuller (ADF) unit root test statistics was used on the series for the model to check their stationarity of exchange rate and other relevant variables after which it was estimated. Times series data from period 1970 to 2001 was used for the analysis. It was discovered after estimation that Exchange rate is the most important variable that affects Private Foreign Investment in Nigeria of all the other macroeconomic variables such as interest rates, inflation rate and Gross Domestic Product used in this study. Exchange rate was recommended to be more market responsive, inflation rate should be pursued to single digit and there should be more generous incentives for foreign direct investment in the country. According to Krishna (2003), Foreign Private Investment can be classified as Foreign Direct Investment (FDI) and Foreign Portfolio Investment (PFI). FDI is an investment in real assets where real assets consist of physical things such as factories, land, capital goods, infrastructure and inventories.
Factors Influencing Individual Investor Behavior: An Empirical study of the UAE Financial Markets
Dr. Hussein A. Hassan Al-Tamimi, University of Sharjah, United Arab Emirates
The paper aims at identifying factors influencing the UAE investor behavior. This paper develops a modified questionnaire. The questionnaire included thirty four items that belonged the five categories, namely self-image/ firm-image coincidence; accounting information; neutral information; advocate recommendation; and personal financial needs. Six factors were found the most influencing factors on the UAE investor behavior. The most influencing factor was by order of importance: expected corporate earnings, get rich quick, stock marketability, past performance of the firm’s stock, government holdings and the creation of the organized financial markets. On the other hand, five factors were found the least influencing factors on the UAE investor behavior. The least influencing factor was by order of importance: expected losses in other local investments, minimizing risk, expected losses in international financial markets, , family member opinions, gut feeling on the economy. Two factors had unexpectedly least influence on the behavior of the UAE investors behavior, namely the religious reasons and the factor of family member opinions. Research in behavioral finance is relatively new. Within behavioral finance it is assumed that information structure and the characteristics of market participants systematically influence individuals’ investment decisions as well as market outcomes. According to behavioral finance, investor market behavior derives from psychological principles of decision making, to explain why people buy or sell the stocks. Behavioral finance focuses upon how investors interpret and act on information to make investment decisions. In addition, the behavioral finance places an emphasis upon investor behavior leading to various market anomalies.
Cited by: 193
Quality Management through Human Resources: An Integrated Approach to Performance Improvement
M. Akdere, University of Wisconsin-Milwaukee, Milwaukee, WI
Quality management has become one of the methods to improve quality of products and services and increase organizational productivity and performance across industries around the world. Furthermore, Human Resources professionals and researchers have been focusing on the ways to integrate quality management as a core and strategic business process. This paper provides an overview on quality management through Human Resources and presents its implications for performance improvement. The challenge of becoming a strategic partner and participating in the strategic planning of an organization has been significant for Human Resources (HR) scholars and practitioners as a way to help the organization gain a competitive advantage. In many HR departments, strategic partnering has become one of the goals of the overall HR function and serves as a source of motivation and rationale for HR’s bottom line contribution to organizational performance. This is not unique to U.S.-based organizations but is the case for many organizations in developed and developing countries. In their annual reports, most organizations state that their people—employees—are their most important assets (Barney & Wright, 1998). However, a major challenge for the field of HR involves finding ways to effectively and efficiently utilize organizations’ human capital.
Cited by: 25
A Model for an Internet-Based International Resource Center
Dr. Gail Kellersberger, University of Houston-Downtown, Houston, TX
Dr. Shohreh Hashemi, University of Houston-Downtown, Houston, TX
This paper introduces a creative model for an Internet-based international resource center (IRC) that provides a medium for knowledge exchanges in a variety of fields and presents a forum for cross-cultural exchanges and collaboration, both locally and globally. This IRC, as a repository for a wide variety of media and information, can be a worldwide conduit for eradicating the existing boundaries among cultures. The IRC, which can contain public and private features, can offer different kinds of user-friendly experience, anything from a simple read to an intriguing self-test or survey with immediate feedback, from a posted message on a bulletin board to a full chat room exchange. It can also be used to establish outreach to academicians and businesses around the globe. The IRC’s modular design and implementation allows both for continuous enhancements and planned growth. Our model offers immediate use, yet allows for evolution and creativity in the hands of various developers – it is collaboration in the making. We recommend this model to any campus interested in developing a hub of “matters international” without dedicating hefty funding for the privilege. In a flat world where individuals have to communicate and compete on a global level, there is an urgent need for cross cultural awareness and sensitivity to the values and practices of other nationalities and cultures. Unfortunately, U.S. international illiteracy is an accepted fact, and more than one expert has bemoaned American ignorance in a dangerous world (Sovern, 1989). Studies have been undertaken to identify and meet U.S. national security needs, as well as the needs of international business and trade, in the area of foreign languages and international studies (Burn, 1980) and this move toward internationalization is clearly demonstrated in the recent National Security Language Initiative (NSLI) of the U.S. government which cites the lack of Americans who speak other languages fluently and aims to redress that deficiency (Powell and Lowenkron, 2006).
The Drivers of Corporate Social Responsibility: A Critical Review
Dr. Matthew Haigh, University of Amsterdam
Dr. Marc T. Jones, Ashridge Business School
The paper criticises the dominant discourse of corporate social responsibility (CSR) by examining six sets of factors conventionally considered as promoting outcomes consistent with core principles of social responsibility: intra-organizational factors, competitive dynamics, institutional investors, end-consumers, government regulators and non-governmental organizations. Each factor is addressed conceptually, empirically, and with respect to its likely future significance in promoting outcomes consistent with CSR. Our overall conclusions are not promising on any of these dimensions. Business ethicists borrow from the works of such as Thomas Hobbes, John Locke and Jean-Jacques Rousseau to assert that normative obligations on the firm imposed by the social contract require constructive responses to the needs of owner and non-owner groups (Palmer, 2001). Ethics and responsibility are most often unreflexively presented as atomised problems for individual decision-makers in the firm, solvable through straightforward application of logical rules and codes of conduct. Relevant definitions of responsibility are narrow: “issues of corporate responsibility are of smaller scope than the ethical foundations of capitalism” (Goodpaster, 1983, p. 3). Ethical questions are restricted to external corporate effects such as the means of production, in which relevant questions are held to arise in places such as stockholder and consumer protection and occupational health and safety. Exemplary behaviour is encoded in governance guidelines emanating from organisations such as stock exchanges.
Cited by: 237
The Development of a Menu
José Villacís, Ph.D., Universidad San Pablo, Madrid, Spain
The consumer rationally looks for the highest utility being guided by the instinct of getting pleasure. This has been the starting point and the conclusion of all the theories dealing with the theory of consumption. Discarding the analysis of utility measurement, all theories analyzed how the individual looked for utility maximization to the limit. This paper shows that the only and best way to achieve such maximization is to look for the combination (not the group) of goods allowing for behavior optimization. This point of view, that must be the first one, comes from the combinatorial mathematics theory. The phases of economic activities that end in obtaining utility are, at a first stage, the choice of goods in two ways: diversity and quantity. The combinatorial order of consumption or creation of the menu will be established. The combinatorial theory that establishes menus takes place at the second stage. A disorganized, non entropic world can be established where individuals do not know their preferences and cannot create their own combinatorial menus. Economic individuals are enemies of pure, non compensating risk and, therefore, will prefer the advantages in the choice to obtain the best menu to the adventure of risk without reward.
Examining the Effects of SARS on the Risk Profile of Airline Stocks
Dr. Elaine Loh, University of Adelaide, South Australia
This paper examines the effects of SARS on the risk profile of various airline stocks listed at the stock exchanges of Canada, China, Hong Kong, Singapore and Thailand – a partial set of nations affected by the disease in 2003. The analysis was conducted via a three-stage methodology to examine the impact of SARS on the total risk (volatilities) of airline stocks, the systematic risk component of the stocks and the ratio of systematic risk to total risk associated with the airline stocks. Our results indicate that airline stocks had a tendency to become more volatile and were also more likely to adopt an “aggressive” nature in the wake of SARS, although formal structural break tests provided no evidence to suggest a structural break in the systematic risk component of airline stocks. The impact of SARS on the ratio of systematic to the total risk of airline stocks was, however, ambiguous. The increase in total risk was explained primarily by either a rise in systematic or idiosyncratic risk, depending on the airline stock under consideration. Severe acute respiratory syndrome, or SARS, was first reported in Asia in February 2003. Over the next few months, the disease spread to more than twenty countries in North America, South America, Europe and Asia before the global outbreak was contained. Since SARS spreads easily between humans and is associated with significant mortality rates, the outbreak of SARS was especially detrimental on transport-related industries such as tourism and airlines. Harbison (2003), for instance, notes that passenger traffic decreased by 5.6 percent at the peak of SARS in March 2003 and that some airlines operating in the Asia Pacific region were forced to defer orders and engage in staff outlays to decrease expenditures.
Economic Development in Nakhchivan: Role of Entrepreneurship Centers
Jamaluddin Husain, Purdue University Calumet
Zafreen Husain, Entrepreneurship Development Foundation, Inc.
This paper discusses the need for and the role of an Entrepreneurship Center under the auspices of the Nakhchivan State University in Azerbaijan. It outlines the pre-requisites that have to be satisfied before an E-Center can be successfully established. The paper then recommends what should be the E-Center’s initial objectives and functions. It also lists the roles that the different collaborating agencies/partners need to play in order to allow the E-Center to have the desired impact on the region’s economy. At the macro level, economic development is regarded as the sustained increase in the economic standard of living of a country’s population. Generally, an increase in the country’s production, measured by gross domestic product (GDP), complemented by positive macroeconomic indicators such as the stabilization of inflation, increased inflows of foreign investment, higher levels of international reserves and a strong exchange rate, are indicators of economic growth. On the micro level, alternatively, economic development is characterized by an individual’s increased ability to generate income, which may be the result of increased physical and human capacity by means of formal training to further skills and competence or improvements in technology.
Using Mystery Shoppers as a Benchmarking Tool to Compare Quality of Banking Services: A Study of Turkish Banks
Zeliha Eser, Baskent University, Ankara, Turkey
Musa Pinar, Valparaiso University,Valparaiso, IN
Ibrahim Birkan, Baskent University, Ankara, Turkey
Henry L. Crouch, Pittsburg State University, Pittsburg, KS
This paper examines the quality of bank services in Turkey. Specifically, utilizing mystery (secret) shopper as a benchmarking technique, the study compares the quality of services offered by state banks, private banks, and foreign banks to identify the strong and weak service quality areas. The results indicate that all the banks collectively were offering an above average quality of service. Using the overall mean as a benchmark, it seems that the banks are providing fairly good service in each area except in building rapport and greeting and closing. Comparisons of the service quality by three types of banks show that state banks offer lower quality service than private banks and foreign banks, whereas private and foreign banks offer similar quality banking services. The paper also discusses the implications of the findings and the limitations of the study. In today’s global economy, consumers have more choices and a wide variety of alternative banking services. A major challenge for banks in this dynamic market is to understand how a customer decides which bank to choose when most of the banks offer similar products and services, such as free checking, phone access, and on-line and/or mobile banking. According to Stickler (2001), two things that can differentiate one bank from another and attract the customer are (1) customer service and (2) how the banks present and sell their products and services. Customers tend to go where they are made to feel welcome and where they are offered the best quality service (Stickler, 2001).
Cited by: 8
Dr. Jan Meyer (PrM), Monash University, South Africa
An area of concern in most academic work is based on the practical relatedness of the subject matter. By this is meant that the student is to understand the theory of the subject matter based on practical cases as is experienced in the private and public domain. This way the theory will make more sense and the applicability of this theory in their way forward and in practice will make more sense. This does not imply that the current structure for example of lectures and tutorials must change but merely the method in which the work is presented. The author of this paper utilised the method of Participatory Action Research (PAR) to address the situation. Participatory Action Research addresses the problem identified by the researcher in a real time mode. This implies that the identified problem is corrected and again evaluated and validated as it occurs. The author had identified the need for this practicality orientation in his field of teaching Project Management subjects (the concern) and had the opportunity to correct these shortcomings by applying participatory action research (PAR) in his field. The aim of this project was to attain a practice based project management course. This is to be addressed in three phases with the aim of phase 1 centred on electronic searches. Phase 2 was to incorporate guest lectures from public and private enterprises on project planning and management. Phase 3 is to have as its aim site visits to places which have active projects or managing large projects and duplicate the planning and managing process.
Cited by: 7
Regional Inequalities and Effectiveness of Investment: Russia and China in the Period 1999-2003
Dr. Andrey Belov, Fukui Prefectural University, Japan
This paper is focused on the dynamics, scale and consequences of territorial differences in Russia. The dynamics are analyzed for the five years from 1999 to 2003. In that period, most Russian regions turned from depression to growth, but a highly uneven territorial distribution of benefits had raised concerns about the sustainability of post-crisis recovery. The scale of Russian territorial differences is contrasted with China. A cross-country comparison provides both a measure of spatial inequalities and information on possible regional development policies. The consequences are related to mechanisms which translate inequalities within a country into the inefficient allocation of resources negatively influencing overall efficiency and growth. Statistical analysis suggests that in Russia, investments tend to concentrate in regions with a higher per capita GDP rather than in those with better investment performance. Such distribution could be considered as a case of capital market imperfection, which poses serious binding concerns on regional development and needs to be addressed by the government. This analysis employs a set of data which generally reflects an inequality of outcome between regions. At the same time, the primary focus is on inequality of opportunity, resulting from an uneven distribution of power and wealth. This approach mirrors the recent “Equity and Development” report by the World Bank (World Bank, 2005). Special attention is given to the effects of unequal opportunities when markets are imperfect. For instance, if capital markets work imperfectly, as they do in many countries, the allocation of resources can be more closely associated with the distribution of assets and status rather than with the profitability of investments.
Cited by: 4
Benchmarking of General Hospitals to Improve Financial Performance
Nermin Ozgulbas, Ph.D., Baskent University, Turkey
Ali Serhan Koyuncugil, M.Sc., Capital Markets Board of Turkey, Turkey
The aim of this study is to determine the relation between service provision type of hospitals and financial performance thereof, and to carry out financial benchmarking to improve level of financial performance. To this end, the study covered 559 hospitals, which are Revolving Fund Enterprises associated with the Ministry of Health. Data used in the study was obtained from Directorate General of Treatment Services of the Ministry of Health. According to results of the study it was found that 38.46% of the covered hospitals (215) had good financial performance and 61.54% thereof (344 hospitals) had bad financial performance. It was also determined that there was statistically significant relation between service provision type and financial performance, and that specialty hospital may take general hospitals as example. Based on those results, such financial ratios or indicators as liquidity, activities, equity, and profit ratio of financially good performer and bad performer hospitals were undergone statistical analysis to specify the strategies to be followed by specialty hospitals when taking general hospitals as an example, and recommendations were developed if there were statistically significant difference among such financial ratios or indicators. Financial performance ultimately defines how well a company is performing but not necessarily why it’s performing that way. Benchmarking can answer that question as organizations compare processes and identify performance gaps and areas for improvement (Powers, 2004). Financial benchmarking is a tool commonly used for comparing financial performance of competing companies.
Cited by: 11
An Application of Fuzzy Logic to Explain Hurricane Evacuation Behavior
Dr. Tufan Tiglioglu, Alvernia College, Reading, PA
Evacuation is a traffic management strategy. Estimating evacuation participation rate for each census block group is crucial to implement “phased evacuation.” Implementation of phased evacuation will minimize “shadow evacuations” and reduce clearance time because getting the people at high risk out is the key for preventing traffic chaos. This study provides a methodology to assess evacuation participation rate for each census block group for Corpus Christi, Texas. Therefore, traffic demand and loading time for each group can be estimated under different hurricane scenarios and clearance time can be calculated more accurately. The classical approach to phased evacuation is based on discrete risk zones designed according to the Saffir-Simpson Scale and thus does not consider individuals’ risk assessments and decision-making criteria. This is the main problem for unsuccessful evacuations and also for excessive clearance times. The WTE model developed in this study will provide a coherent and clear strategy for estimating evacuation participation rates for each census block under a variety of hurricane scenarios. I estimate the willingness to evacuate (WTE) to measure valuable evacuation information regarding population at-risk and the number of vehicles likely participating in an evacuation for Corpus Christi, Texas.
Takeover Rumor and Merger Premium
Khalil M. Torabzadeh, University of Lethbridge, Alberta, Canada
This study investigates the association between the takeover rumor and the premium involved in bank acquisitions. The study investigates a total of 512 acquisitions from 1993 to 2003. The results indicate that those target banks subject to prior takeover rumors as published in the Wall Street Journal receive about 3 percent higher premium compared to their counterparts with no prior takeover rumors. The study also finds that the premium becomes smaller in acquisitions involving larger target banks. Other variables which significantly and positively affect the size of premium include return on assets, non-performing assets, and method of payment. While rumor has a major and traceable social effect, its economic role has not been received widespread attention in the financial economics literature. An early study of the economic property of rumor relates to the work of Rose (1951) who investigates the effect of rumor on the stock prices of a sample of US firms between 1937 and 1938 and between 1948 and 1949. Rose devices a measurable index of rumor named the “factor of stickiness” to evaluate the role of rumor in stock price run-up. His findings support the hypothesis that if rumor affects the stock market, it will do so by creating “a unidirectional trend” over a short period of time. Two recent Studies by Pound and Zeckhauser (1990) and Zivney, Bertin, and Torabzadeh (1996) address the economic role of rumor in the market for corporate control. They provide evidence of the market moving power of the takeover rumors. Both studies find that stock prices of firms subject of takeover rumors tend to increase surrounding the published rumor dates (1).
Cited by: 3
The Performance of Malaysian Equity Funds
Mohammad Badri Rozali, Universiti Utara Malaysia, Kedah, Malaysia
Fikriyah Abdullah, Universiti Utara Malaysia, Kedah, Malaysia
This paper aims to empirically examine the performance of Malaysian equity funds based on the specific types of funds, namely growth funds, income funds and balance funds. Using a sample of 102 unit trust funds for the period from January 1995 to December 2004, the study analyzes the funds’ risk-adjusted performance, security selection skills and market timing abilities of fund managers, and the level of diversification achieved by these funds. The findings show that all types of funds outperform the market portfolio and there are no significant differences in the performance of all funds. The study provides evidence of inferior security selection skills and poor market timing abilities among unit trust fund managers. The degree of diversification of all types of funds is significantly low and below expectation. The Malaysian unit trust industry began in 1959 and has since gradually evolved to play a pivotal role in the development of Malaysian capital market. Over a short history of slightly more than four decades, the period from 1992 to 1996 witnessed the fastest industry growth in terms of the number of unit trust management companies (UTMCs) established and the number of unit trust funds launched. The UTMCs grew from 13 to 30 while the unit trust funds almost doubled from 40 to 77. As the institutional and regulatory framework for unit trusts became more established in the late 1990s, the range of products broadened considerably.
Cited by: 12
Development of the IT market in the Russian Regions: Case of Moscow, St. Petersburg and Novosibirsk
Yana Selioukova, MSc., Lappeenranta University of Technology, Finland
The sharp devaluation of the national currency in Russia in 1998 delivered a stronger than expected boost to the Russian economy. The gross domestic product (GDP) that had continuously fallen since 1990 started to rise in 1999. High world oil prices have also helped to sustain this recovery. These trends, along with a renewed government effort to advance structural reforms, have bolstered business and investor confidence in Russia's economic prospects. It is unlikely that oil prices will fall in the immediate future, which means that economic stability in Russia should not suffer. However, the current export structure (the exports of oil and natural resources make up 80 % of all exports) is rather dangerous because Russia’s economy is now more dependent than before on the international commodities markets. It is necessary for Russia to develop other sectors of its economy to increase the competitiveness of the country. Therefore, the growing information technologies (IT) sector will play an increasingly important role in the future of Russia’s economy. This paper looks at the development of IT market in various regions of Russia by studying the country’s three biggest cities, Moscow, St. Petersburg and Novosibirsk. Historically, these cities have been centers of research and development and the homes to large numbers of scientific institutions. Nowadays, these same cities have become the most developed in Russia in terms of the number of IT companies based in them.
Is There a Specific Measure for Financial Performance of SMEs?
Ali Serhan Koyuncugil, Capital Markets Board of Turkey, Turkey
Nermin Ozgulbas, Ph.D., Baskent University, Turkey
The objective of this study is to obtain a specific measure for financial performance of the small and medium enterprises (SMEs) listed in the Istanbul Stock Exchange, which is the current capital market of Turkey. CHAID Decision Tree Algorithms, one of the most efficient and up-to-date data mining methods were used for determining the segmentation and then measure in the study. Data of covered firms (135 firms) was obtained from financial statements published on web pages of the Istanbul Stock Exchange. The 2004 data was used in the study. SMEs were categorized into 4 different profiles in terms of level of financial performance by CHAID method. As required under CHAID method SMEs profiling is based on return on equity, which has the strongest relation with the financial performance (p=0.000). At the end of study it was determined that Return on Equity (ROE) can be used as a performance measure for SMEs. Also, it was finned that financial performances of 41.48 percent (56 firms) of the covered SMEs were good whereas 58.52 percent (79 firms) of them have bad financial performance. In addition, it was determined that the best performer SMEs were from the 3rd profile which have ROE between 0.04 and 0.22.
Dr. Camilla Josephson, London School of Economics, Houghton Street, London
This paper identifies causes of the biases in the Solow (1957) measurement of ‘technical change’ that has not been recognized before. Data on the Swedish manufacturing industry is disaggregated into separate data sets for labour-intensive, capital-intensive and knowledge-intensive industries. Hypotheses on steady state relations between the Solow residual and other variables suggested in the growth literature – such as machinery investments, human capital and economies of scale – is tested in a cointegrated VAR model. The α coefficients for speed of adjustment reveal the importance of each source. The main findings are that the biases for ‘technical change’ are firmly connected to what is produced and what technology is used, therefore the causes for TFP growth can be outlined in much greater detail when disaggregating the data before carrying out the empirical analysis. TFP or ‘technical change’ is pinpointed as different sorts of knowledge accumulating mechanisms in different industries, such as learning-by-doing, embodied technological change, increased relative numbers of workers in technology based R&D, or an increased relative number of employees in sales and organisational based R&D.
Cited by: 5
A Period Study of Short-Term Performance Pressures: Case of the British Biotechnology Industry
Dr. Angathevar Baskaran, Middlesex University, London, UK
Dr. Jatin Pancholi, Middlesex University, London, UK
Firoozeh Ghaffari, Middlesex University, London, UK
Since early 1990s, a number of studies argued that short-term performance pressures have deterred firms from investing in R&D, innovation, and training. Nearly all these studies focused on the failure of firms to invest substantially in long-term assets such as R&D. In contrast this paper focuses on the experiences of R&D intensive firms. This paper is a study of short-term performance pressures on selected biotechnology firms in the UK. Since early 1990s, there has been increasing interest in studying ‘short-termism’, that is, pressures on firms to achieve short-term gains at the expense of long-term prospects (e.g. Marsh, 1990; Ball, 1991; Williams, 1991; Demirag, 1998; Grinyer et al., 1998; Marston and Craven, 1998; Groot, 1998; and Demirag, ed., 1998 ). Particularly in recent years, it has been argued that short-term performance pressures from capital market on managers and their operations have affected the long-term investment in intangible assets such as R&D, innovation, education and training (Demirag, 1998; Marston and Craven, 1998; and Demirag, ed., 1998). This argument was mainly based on experiences of firms that failed to invest substantially in R&D and other long-term intangible assets. There appears to be little or no attempt to explore the nature and influence of short-term performance pressures on firms that are R&D intensive, particularly, the impact on management decisions in small and medium R&D intensive firms.
Cited by: 5
A Study on Analysis of Technological Economic Effects of Introducing the MVNO System
Dr. Sung Uk Park, KISTI, South Korea
Dr. Sang Ho Lee, Chonnam National University, South Korea
Dr. Byung Woon Kim, ETRI, South Korea
The objectives of this study are to examine the competition environments and economic welfare effect in MVNO business, and to suggest useful policy implications on the introduction of MVNO business into Korean mobile telecommunications market. We devote this project to two tasks. The first is to overview the technical concepts and service characteristics of MVNO business. Finally, we develop the techno-economic, theoretical model to analyze welfare effects in competition equilibrium and to suggest some policy guidelines for the introduction of MVNO into Korean mobile telecommunications industry. Based on the economic model of product differentiation, we compare the competition patterns of simultaneous game and measure the welfare effect depending on the entrance forms of MVNOs. MVNO (Mobile Virtual Network Operator) is an organization that offers mobile telecommunications services without owning a wireless network. They instead use the wireless network of a Mobile Network Operator (MNO) and then re-brand and resell mobile services. Thus, the introduction of MVNO can contribute to more competitive dynamics in the mobile telecommunications industry since this policy can add the number of service providers available and thus enhance competition within a market as well. As more mobile business operators in various niche markets make the decision to host an MVNO, other operators tend to follow so as not to lose competitive advantage. Consequently, consumer advantage that MVNO offers is their targeting of niche consumer/business segments.
The Impact of Personal Values on Perception of Service Provider Empathy and Customer Loyalty
Ebi Marandi, Senior Lecturer, Bournemouth University, UK
Ed Little, Senior Lecturer, University of Gloucestershire, UK
Yasmin Sekhon, Senior Lecturer, Bournemouth University, UK
This paper reports on a research conducted within the health and fitness sector in the UK, to test whether personal values impact on consumers’ rating of the importance of empathy shown by service providers towards clients and, if so, whether this has any impact on the clients’ loyalty to the service provider. A multi-dimensional empathy scale was used to design a questionnaire which was completed by 493 health and fitness club members in the UK. The findings show that certain values correlated to the importance attached to empathy and that these in turn impacted on the respondents’ degree of loyalty to their clubs. Studies of consumer behavior generally acknowledge the role of culture as an important influence on the decision making process. According to Schiffman and Kanuk (1997: 407) culture exists to satisfy the needs of the people within a society. It offers order, direction and guidance in all phases of human problem solving by providing ‘tried-and-true’ methods of satisfying physiological, personal and social needs. Moreover, definitions often identify values as an important component of culture. For example, Balabanis and Mueller (2002) suggest that human values constitute a core element of culture. Schiffman and Kanuk (1997: 406) highlight the role of values in their definition of culture: the sum total of learned beliefs, values, and customs that serve to direct the consumer behavior of members of a particular society.
Cited by: 28
Computer Implementation of a New Production Optimization Planning Model in the
Framework of a Corporate Information System
Gennadiy S. Senichev, Magnitogorsk Iron and Steel Works, Magnitogorsk, Russia
Vladimir I. Shmakov, Ph..D., Magnitogorsk Iron and Steel Works, Magnitogorsk, Russia
Victor M. Salganik, D.Sc., Magnitogorsk State Technological University, Magnitogorsk, Russia
Alexander M. Pesin, D.Sc, Magnitogorsk State Technological University, Magnitogorsk, Russia
The approaches to planning currently used at Russian industrial enterprises do not fully meet such requirements as conformity to companies' goals, optimization of management actions, and completeness and accuracy of information used in the planning models. A number of Russian industrial enterprises are currently implementing integrated management information systems or corporate information systems (CIS). Their use is warranted, on the one hand, by "the spirit of the times,", an ever- deeper integration of Russia in the world economy, and, on the other hand, by the objective necessity of using modern information technologies as a powerful tool for processing and applying management information. The use of a CIS provides a number of important advantages to an enterprise, but it doesn’t always lead to efficient decision -making in different fields of management. This research covers the a sample of the creation of a software package, based on the development of the Ttheory of Cconstraints’ methodology, as a "superstructure" to CIS. There are We also describe a description of particularities the particulars [peculiarities?] of a developed model of production planning, and the results of its adaptation to an industrial enterprise, using created software. Undoubtedly, the use of a CIS provides a number of important advantages to an enterprise, such as the information integration of information of the enterprise's divisions and services, the speeding upacceleration of the document turnover, and information processing.
Cited by: 10
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